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Enquiries

Need a Quote ? For general questions regarding products and services please use the form below: 

9 Wadham Place, Florey, 2615, Canberra                  0417 557 532                      info@thepropsmith.com.au

FAQ

IS THERE A MINIMUM ORDER SIZE?

There is no minimum order. However, we charge for delivery at a staggered rate depending on the size of the order and set up times. Small deliveries, for example,  within work hours, with minimal set up times and within a set distance are all charged at the same rate. There is a surcharge for out of hours deliveries, extended distances or longer set up times. You will be asked about access at the time of booking so that we can establish an approximate set up time.

 

HOW DO I PLACE AN ORDER?

Although we are contactable through Facebook and Instagram we usually ask you to make orders by email. we can track orders this way and its easier to send you example images and make our plans.

IS THERE A DAILY RATE?

We try not to look at it this way. The event industry requires everyone involved to be extremely flexible. Set up times and restricted access often make it complicated, so, we will discuss hire duration with you early on. Our prices are 'for the event' so we try to be as accommodating as possible.

 

WHEN DO I NEED TO MAKE A RESERVATION?

As you can imagine its best to get to us as early as possible. Some of our items are 'one offs' and we only have a limited number of the big ticket props. Putting it simply 'once its booked, its booked'

However, we will do everything possible to make sure you get what your party needs. We'll jump to attention when you call.

 

WHAT IS YOUR CHANGE POLICY?

Again, we try to be as flexible as possible. Your stylist may change their mind last minute or you may see something that you love a week before the event. If this happens we will of course do our bestest to help. If its within 7 days of the event and your invoice value is reduced by the change we will only charge 50% of the reduction to help you and to reduce our losses.

 

DO YOU HAVE AN EMERGENCY NUMBER?

You will find our emergency number on the contact page on this site or on our Facebook page.

WHAT ARE YOUR PAYMENT POLICIES?

On small orders, up to $500 , we look for full payment 10 days before the event. Any more than that and the booking is only secured by a 50% deposit once the items for hire have been agreed. This can always be changed at any time and we will always modify your order as we go.